Crisis lines

Caregivers can call the following crisis lines for support at any time.  There are also other “warm” help lines and Web sites available, as listed below.

Canada Suicide Prevention Service (CSPS)  Crisis Services Canada (CSC), a pan-Canadian network of local and regional crisis and distress centres, offers a service that enables callers anywhere in Canada to access crisis support using the technology of their choice in French or English.  Tel.: 1-833-456-4566; Text: 45645; Chat:

Child, Youth, and Family Crisis Line for Eastern Ontario  Dial 613-260-2360 (from outside Ottawa: 1-877-377-7775 toll free).  A bilingual, 24-hour telephone service for children, youth (aged 18 and under), and families in Eastern Ontario who are experiencing a crisis, and for parents, guardians, caregivers, friends, or service providers who are concerned about a young person in crisis.

Distress Centre of Ottawa and Region     Trained volunteers answer calls 24/7 from both those in crisis and their caregivers who are reaching out for help.  Callers may have a simple question or they may be in distress or crisis.  All calls are confidential.  Distress: 613-238-3311; Crisis: 613-722-6914 or 1-866-996-0991; Chat and Text: 343-306-5550 (10 AM to 11 PM); Main office: 613-238-1089.

LifeLine App is a free suicide prevention and awareness app offered by the LifeLine Canada Foundation which provides access to accredited resources in Canada and worldwide.  It features one-touch dialing from anywhere in Canada to crisis centres across the country, connects individuals in crisis with support and guidance 24/7, aids in suicide prevention and builds suicide awareness, and helps guide loved ones left behind after a suicide.  Click here to download the app.

Mental Health Crisis Line  Dial 613-722-6914 or 1-866-996-0991 toll free.  Available 24/7, this is the first point of public access to the world of mental health services for persons aged 16 and older who are experiencing serious mental health issues.  This could include situational crisis, psychosis, severe depression or anxiety, or suicidal behaviour.

Youth Services Bureau – Mental Health  Dial 613-260-2360.  This 24/7 crisis line ensures that youth (ages 12 to 18) in crisis — or anyone concerned about them — can talk to someone who understands and wants to help.  It offers supportive listening, crisis counselling, referrals, and more, 24 hours a day, 7 days a week, 365 days a year.  The online crisis chat service is available Thursdays to Sundays, 4 to 10 PM.

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National Eating Disorder Information Centre  (NEDICTalking Saves Lives.  Eating disorders thrive in secrecy, but it can be hard to start the conversation.  Whether one has an eating disorder oneself, or is affected by someone else’s, NEDIC can help find the words to reach out.  Call 1-866-633-4220 toll free Monday to Friday, from 9 AM to 9 PM.  Trained support workers offer information, referrals to professionals across Canada, resources, and hope.

Ontario 211 is a three-digit number that helps Ontarians navigate the complex network of health, social, and government services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages.  Dial 2-1-1 to access financial, emotional, and other supports in communities across the province.  Ontario 211 Services, a non-profit agency established to develop and govern the 211 system in Ontario, is supported by the Province of Ontario and Green Shield Canada, and is a proud partner of United Ways across the province.  Consult 211 Ontario’s Youtube channel for videos with stories inspired from real calls.

Ontario Mental Health Helpline     Part of ConnexOntario Health Services, the Helpline provides information about mental health services in Ontario.  Services are funded by the Government of Ontario.  Service is live answer 24/7, confidential and free.  Information and Referral Specialists are trained to respond to all incoming calls with regard to Ontario’s addictions and mental health service systems.  They can provide information about community counselling services and supports; listen, offer support, and provide strategies to help individuals meet their goals; and provide basic education about mental illness.  Assistance is available via Email and telephone (1-866-531-2600).

Parents’ Lifelines of Eastern Ontario (PLEO)  Dial 613-321-3211, or 1-855-775-7005 toll free, Monday to Friday (voice messages are answered within one business day).  PLEO is a service for parents and caregivers with children, youth, and young adults to age 24.  Parents who have supported their own child through the mental health or addiction systems help parents to navigate these systems to understand what service options might be available to them in the community.  Conversations are confidential and privacy is ensured.

The Institute for Advancements in Mental Health (IAM) (formerly called The Schizophrenia Society of Ontario) provides an Ask the Expert Web and Telephone Support Service.  To speak with a mental health counselor, call 1-855-449-9949 during office hours, Monday to Friday, 9 AM to 5 PM.  This service assists individuals and families living with schizophrenia and psychosis across Ontario through telephone, online, and in-person support.  It is staffed by a team of trained mental health counselors who provide customized supportive counseling and advice on system navigation.  It connects clients to local resources and services available throughout the province.  All questions and responses are kept private and confidential.