Caregivers can call the following crisis lines for support at any time. There are also other “warm” help lines and Web sites available, as listed below.
Child, Youth, and Family Crisis Line for Eastern Ontario Dial 613-260-2360 (from outside Ottawa: 1-877-377-7775 toll free). A bilingual, 24-hour telephone service for children, youth (aged 18 and under), and families in Eastern Ontario who are experiencing a crisis, and for parents, guardians, caregivers, friends, or service providers who are concerned about a young person in crisis. The Web site offers detailed information and a brochure explaining their services.
Distress Centre of Ottawa and Region Dial 613-238-3311 or 613-722-6914. Trained volunteers answer calls 24/7 from both those in crisis and their caregivers who are reaching out for help. Callers may have a simple question or they may be in distress. All calls are confidential.
Mental Health Crisis Line Dial 613-722-6914 or 1-866-996-0991 toll free. Available 24/7, this is the first point of public access to the world of mental health services for persons aged 16 and older who are experiencing serious mental health issues. This could include situational crisis, psychosis, severe depression or anxiety, or suicidal behaviour.
Youth Services Bureau – Mental Health Dial 613-260-2360. This 24/7 crisis line ensures that youth (ages 12 to 18) in crisis — or anyone concerned about them — can talk to someone who understands and wants to help. It offers supportive listening, crisis counselling, referrals, and more, 24 hours a day, 7 days a week, 365 days a year. The online crisis chat service is available Thursdays to Sundays, 4 – 10 pm.
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“WARM” HELP LINES FOR CAREGIVERS
Mental Health Helpline Dial 1-866-531-2600 toll free. This free service is funded by the Government of Ontario and provides information about mental health services in the province. Information and Referral Specialists answer calls, respond to Emails, and provide a Web chat service 24/7, offering support and strategies to help callers meet their goals.
National Eating Disorder Information Centre (NEDIC) Talking Saves Lives. Eating disorders thrive in secrecy, but it can be hard to start the conversation. Whether one has an eating disorder oneself, or is affected by someone else’s, NEDIC can help find the words to reach out. Call 1-866-633-4220 toll free Monday to Friday, from 9 am to 9 pm. Trained support workers offer information, referrals to professionals across Canada, resources, and hope.
Ontario 211 is a three-digit number that helps Ontarians navigate the complex network of health, social, and government services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages. Dial 2-1-1 to access financial, emotional, and other supports in communities across the province. Ontario 211 Services, a non-profit agency established to develop and govern the 211 system in Ontario, is supported by the Province of Ontario and Green Shield Canada, and is a proud partner of United Ways across the province. Consult 211 Ontario’s Youtube channel for videos with stories inspired from real calls.
Parents’ Lifelines of Eastern Ontario (PLEO) Dial 613-321-3211, or 1-855-775-7005 toll free, Monday to Friday (voice messages are answered within one business day). PLEO is a service for parents and caregivers with children, youth, and young adults to age 24. Parents who have supported their own child through the mental health or addiction systems help parents to navigate these systems to understand what service options might be available to them in the community. Conversations are confidential and privacy is ensured.
Psychiatric Survivors of Ottawa (PSO) Family Peer Support Dial 613-567-4379 or 1-877-550-4379 toll free; Email: firstname.lastname@example.org. One-to-one support is offered to caregivers by the parents, partners, children, and siblings of people with mental health issues. This online service offers lived experience, compassion, understanding, and community support to other families, working in cooperation with Ottawa hospitals. Volunteers do not make decisions about patient care or discuss treatment options. Office hours: Monday to Friday, 10 am – 4pm.
Schizophrenia Society of Ontario Ask the Expert Web and Telephone Support Service Dial 1-855-449-9949. To speak with a mental health counselor, call during office hours: Monday to Friday, 9 am – 5 pm. This service assists individuals and families living with schizophrenia and psychosis across Ontario through telephone, online, and in-person support. It is staffed by a team of trained mental health counselors who provide customized supportive counseling and advice on system navigation. It connects clients to local resources and services available throughout the province. All questions and responses are kept private and confidential.